Payment and complaints policy

  1. Payment of a deposit is equivalent to the Guest’s acceptance of the Centre’s rules.
  2. Payments should be made to the bank account: 73 1050 1618 1000 0092 6329 5751.
    Please include the following in the payment reference/title:

    1. reservation number
    2. date of the reserved stay
    3. surname of the person who made the bloking
  3. Confirmation of the reservation is processed within up to 3 business days from the date the payment is posted to the account specified in point 2.
  4. Two payment methods are available: bank transfer to the account given in point 2, and payment via the PayU intermediary (PayU S.A.).
  5. For payments made by bank transfer a deposit of at least 20% of the order value is required, to be paid within 3 business days from the reservation.
  6. For payments made via the PayU operator, the purchaser pays the full amount for the order in advance.
  7. If the required payment (which confirms the reservation) is not received within three business days from making the reservation, the reservation will be automatically cancelled.
  8. The remaining balance must be paid no later than at check-in, although it may also be paid before arrival — which we recommend, as it will speed up the check-in process.
  9. Cancellation of a reservation is possible no later than 2 days before the start date of the stay at the Centre.
  10. Reservation cancellations must be made by e-mail to: kontakt@jurajskiejurty.pl.
  11. Processing of a cancellation request may take up to 7 business days.
  12. If a cancellation is made at least 2 days before the date of commencement of the stay at the Centre, the full amount paid will be refunded to the person who placed the order.
  13. For complaints, send an e-mail containing the complaint and the reasons to kontakt@jurajskiejurty.pl, with the reservation number and the word “COMPLAINT” in the subject line.
  14. Feedback regarding the complaint will be sent to the customer within 5 business days of the complaint being submitted.
  15. If the complaint is upheld, the money will be refunded to the account from which the payment was made within 7 business days.
  16. Consumers have the option of submitting disputes arising in connection with a reservation or stay at the Centre to an out-of-court dispute resolution body. Information about such entities and dispute resolution procedures is available on the website of the Office of Competition and Consumer Protection (UOKiK) (opens in a new tab).
The owner of the Centre and the entity responsible is:
Małgorzata Kurkowska
Kwaśniów Górny, ul. Polna 33, 32-310
NIP: 6371771634 REGON: 356864851

These Terms and Conditions enter into force on 1 September 2025.

Guests using the Centre’s services undertake to comply with the provisions of these Terms and Conditions.

Project co-financed by KPO funds

The company is implementing a project titled “Development of a tourist service base on the Biała Przemsza River at the company Małgorzata Kurkowska to increase the competitiveness and resilience of its operations,” under the National Recovery and Resilience Plan, contract number: KPOD.01.03-IW.01-7025/24-00. The project is financed in the amount of 463,807.89 PLN from the National Recovery and Resilience Plan and the European Union. The total cost of the undertaking is 722,131.25 PLN. The goal of the planned activities is to introduce an innovative service at the enterprise level — “Glamping with alpacas,” offering accommodation in eco-yurts.

Project outcomes: acquiring a new group of potential customers — tourists interested in an alternative form of leisure, namely a cozy and distinctive eco-yurt, as well as increasing the stability of current employment. The accommodation is accessible to people with special needs.

The website and yours are accessible to people with disabilities. Go to the accessibility declaration